Any order that hasn’t been started on qualifies for a full refund at any point in time as long as the refund request was made before we started working on the order. Refunds will be done using the same payment method that was initially used to make the purchase or refunded as store credit for future use.
Orders that have been started and are part-way through completion are still eligible for a partial refund where the refund amount will correspond to how much progress we have already made on the order (Eg. order 70% completed, refund amount 30% of original payment). But in this case, the funds will remain on the site's balance. You can use them at any time, but only for our services.
You can also change your order at any time. For example, you wanted to add a steaming option to your current order. In this case, you need to contact the operator who will recalculate your order.
If a customer has violated the terms of service we reserve the right to cancel your order without a refund.
For any case that’s not listed here, we also do refunds on a case-by-case basis, so customers are always encouraged to send us an inquiry for a refund regarding any order, subject to our approval.